Privacy Policy

Information We Collect

We collect only what we need to quote and perform work you have asked us about:

• Contact details — your name, phone number, email address, and service address.
• Project details — the information you give us about your home or business, photographs you choose to send us, and notes about the work you want done.
• Service records — quotes, invoices, appointment times, and the history of work we have performed for you.
• Website information — basic technical data such as pages visited, collected so the site works correctly.

We do not knowingly collect information from children under 13.

How We Use Your Information

• To respond to quote requests and answer questions you send us.
• To schedule, perform, and follow up on installation, service, and warranty work.
• To send you appointment reminders, arrival notifications, quotes, invoices, and service updates.
• To keep records required for warranty and accounting purposes.

Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your quote, your appointment, when our crew is on the way, and other updates about work you have requested. Message frequency varies based on your project. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at (208) 427-2029.

How We Share Information

We do not sell your personal information, and we do not rent or trade it.

We share information only in these limited cases:

• Service providers who work on our behalf — for example the scheduling and invoicing software we use to run our business, or a payment processor. These providers may only use the information to provide services to us, and may not use it for their own marketing.
• When the law requires it — to comply with a legal obligation, court order, or lawful request.
• To protect rights and safety — where necessary to protect our rights, our customers, or the public.

As stated above, mobile phone numbers collected for text messaging and the consent you give to receive texts are never shared with third parties for marketing or promotional purposes, and are never sold.

How We Protect Information

We limit access to your information to the people who need it to do their job, and we use industry-standard measures to protect it. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard what you give us.

How Long We Keep Information

We keep quote, service, and warranty records for as long as needed to honor warranties and to meet our legal and accounting obligations, then dispose of them securely.

Your Choices

• Text messages — reply STOP to any message to opt out at any time.
• Email — use the unsubscribe link in any marketing email.
• Access, correction, or deletion — contact us using the details below and we will respond as required by applicable law.

Opting out of marketing messages does not stop transactional messages about work you have already scheduled, such as appointment confirmations.

Changes to This Policy

If we update this policy we will post the revised version on this page and change the “Last updated” date above.